At BringU2Realtime, we are committed to providing high-quality online courses designed to enhance your software development skills. We strive to ensure a great learning experience for all our users. However, we understand that sometimes things don’t go as planned, and you may need a refund. This policy outlines our approach to refunds.
1. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- Course Access: You have not accessed more than 10% of the course content.
- Timeframe: Your refund request is submitted within 7 days from the date of purchase.
- Technical Issues: If you face technical issues that prevent you from accessing the course content, and we are unable to resolve the issue within a reasonable time, you may request a refund.
2. Non-Refundable Conditions
Refunds are not available under the following circumstances:
- Completion of Course: If you have accessed more than 10% of the course or completed a significant portion of the course.
- Change of Mind: If you simply change your mind after purchasing a course.
- Promotional Offers: Courses purchased under special promotional offers or discounted rates are non-refundable unless otherwise specified.
- Certification Fees: Any certification fees associated with the completion of courses are non-refundable.
3. Refund Process
To request a refund, please follow these steps:
- Email us at support@bringu2realtime.com with the subject line “Refund Request” and include your order number and the reason for your refund request.
- Our support team will review your request and get back to you within 3-5 business days.
- If approved, the refund will be processed to your original payment method. Please allow up to 7-10 business days for the funds to reflect in your account.
4. Course Cancellations
In the unlikely event that we cancel a course, you will be notified via email, and a full refund will be provided automatically within 7 business days.
5. Modifications to This Policy
BringU2Realtime reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the policy’s effective date.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Email: support@bringu2realtime.com
Thank you for choosing BringU2Realtime. We are dedicated to helping you achieve your learning goals with confidence!